IT Support in High Wycombe
Local enough to turn up. Big enough to cover you properly.
We are based at Cressex Business Park, not in a call centre elsewhere with a High Wycombe phone number. When a problem genuinely needs someone in the room, we can be there.
Actually based here
A lot of "IT support in High Wycombe" pages belong to companies located somewhere else entirely, with a local number pointed at a national helpdesk. That is fine for a password reset. It is less useful when a server has died, a network switch has failed, or you are moving office on a Saturday.
Our office is Unit 60, Cressex Enterprise Centre, Lincoln Road, Cressex Business Park, High Wycombe HP12 3RL. We have been trading since 2014 and we work across Buckinghamshire every week.
Where we cover
On site regularly across High Wycombe and the surrounding towns — Marlow, Beaconsfield, Amersham, Chesham, Princes Risborough, Aylesbury, Maidenhead, Slough and Uxbridge — and into London when clients need us there.
Realistically, most issues never need a visit. Remote support resolves the large majority the same day, and monitoring catches a good number before anyone reports them. Being local matters for the remainder: hardware failures, network problems, office moves, new-site fit-outs, and the times when a person in the room is simply worth more than a screen-share.
What local businesses ask us for
Who we work with locally
Our range is roughly 5 to 250 staff — professional services, accountancy and finance, legal, healthcare and clinics, construction and property, manufacturing, charities, education, recruitment, retail and e-commerce, logistics and creative agencies.
Buckinghamshire has a particular concentration of professional services firms and light manufacturing, and the two have quite different IT needs. A ten-person accountancy practice worries about client confidentiality, Making Tax Digital deadlines and never losing an email. A manufacturer worries about the machine on the shop floor running software nobody dares update. We have worked with both.
Getting to us. Cressex Business Park sits just off the A404 near junction 4 of the M40, about ten minutes from High Wycombe town centre and the railway station. There is parking on site — call first and we will put the kettle on.
Response times
Critical issues — anything stopping you trading — get a response within 15 minutes. Standard requests are picked up the same working day, and most calls are answered in under 30 seconds by somebody who can actually help rather than somebody reading from a script. Where an on-site visit is needed locally, we are usually with you the same day.
These are written into the SLA in every agreement, not simply asserted on a web page.
Talk to someone local
Call 020 3393 0973 or 07778 882770, email info@itbizsupport.co.uk, or book a free IT review. We will look at what you have and tell you honestly what needs doing — including the parts that are fine.
Common questions
Are you actually based in High Wycombe?
Yes. Our office is Unit 60, Cressex Enterprise Centre, Lincoln Road, Cressex Business Park, High Wycombe HP12 3RL, just off the A404 near junction 4 of the M40. We have been trading since 2014.
Which areas do you cover on site?
High Wycombe and the surrounding towns — Marlow, Beaconsfield, Amersham, Chesham, Princes Risborough, Aylesbury, Maidenhead, Slough and Uxbridge — plus London where clients need us. Remote support covers the whole UK.
How quickly can you get to us?
For clients in and around High Wycombe, usually the same day where a visit is genuinely needed. Most issues are resolved remotely well before that, and critical issues get a response within 15 minutes regardless.
Do you only work with large companies?
No. Our range is roughly 5 to 250 staff — big enough that IT matters, not big enough to justify an in-house department. If you are smaller, we will tell you honestly whether a managed agreement is worth it for you.
Can you help us move office?
Yes, and it is a regular job around the Cressex and Wycombe business parks. Cabling, network, Wi-Fi survey, phone lines and the cutover, planned so you are trading on the Monday morning.